Last updated: July 2026
Need help with Koocheh? Email us at [email protected]. We answer every message, usually within one business day.
Koocheh has a zero-tolerance policy for objectionable content and abusive behavior (see our Terms of Service). You can act on it yourself, right inside the app:
To escalate something urgent, email [email protected] with the neighborhood name and roughly when the message was posted.
Koocheh uses your device location to place you in the closest matching area (suburb, city, or region). Quiet areas share one city-wide room; once an area gets busy enough it splits into smaller neighborhood rooms automatically.
Make sure location permission is granted for Koocheh in your device settings, and that location services are on. On iOS: Settings → Privacy & Security → Location Services → Koocheh → While Using the App. Then reopen the app and retry.
Check that notifications are allowed for Koocheh in your device settings, and that the app is not in a Focus or Do Not Disturb schedule. Signing out and back in refreshes the notification registration.
Go to Settings → Password while signed in. If you cannot sign in, use the "Forgot password" link on the login screen to receive a reset email.
Open Settings → Profile and choose Delete account at the bottom of the page. This permanently removes your account and personal data, as described in our Privacy Policy.
For anything else, including privacy requests and press enquiries, email [email protected].